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This is primarily suited to small and medium sized businesses, and is designed to achieve positive outcomes for both vendor and customer.  It is a packaged service consisting of all the elements needed for an end-to-end, remotely delivered software asset management engagement.  These include:

• Analysis of customer sales data, generation of customer risk metrics, and data-mining of proposed target lists.
• Customer messaging to cover all stages of the engagement life cycle.
• A software tool, known as CAT (Customer Analysis Toolset) comprising user interfaces which enable the tele-consultant to view customer data, record gathered data, track engagement progress, generate reports, schedule future activity, and follow reminder cycles. 
• Comprehensive reporting options

The Accordo TeleSAM service is used in more than forty countries, and has been used to engage with hundreds of thousands of customers worldwide over the last ten years.

Many vendors prefer to engage with larger customers via a direct engagement model – whereby the vendor or its partner join with the customer in a complete review of software ownership, usage and asset management processes.

Accordo Group provides the CAT_DE software application to manage direct engagement activity and provide a single place for engagement activity tracking. Features include:

• Partner/customer and partner/vendor interaction notes.
• Document storage and retrieval – both standard documents and engagement-specific documents.
• Capture and display of license and usage data.
• Report generation

Accordo Group provides a customer engagement methodology to support vendors in maximising uptake of annuity contracts.  This methodology incorporates tools, processes and documentation to provide a business case for annuity contract uptake, showing available options and associated costs.

Accordo Group provides a customer engagement methodology to support vendors in maximising renewal of annuity contracts.  This methodology incorporates tools, processes and documentation to provide a business case for annuity contract renewal, showing available options and associated costs.