Accordo Group, a global B2B leader in technology lifecycle management, today announced it has appointed Yann Teboul as Head of Global Service Operations.
Teboul’s mission will be to oversee the day-to-day operations of Accordo’s global service delivery teams which currently support over 25 countries globally. Having responsibility for delivering excellence throughout the customer journey, Teboul will lead his organization to meet and exceed agreed upon service levels in support of Accordo’s client satisfaction promise.
With decades of proven success for companies such as Vodafone, Datacom and Arthur Andersen, Teboul will be responsible for spearheading the end-to-end delivery of all Accordo tele-services through an agile methodology ensuring quality, efficiency and scalability. Teboul will serve on Accordo’s executive leadership team reporting directly to CEO Eric Martorano.
“We are thrilled to welcome Yann to the Accordo executive team,” said Martorano. “With more than 25 years of success in service delivery for global IT companies, we look forward to the significant impact he will bring to Accordo in support of our clients and people. Throughout his career he has established himself in the industry as a champion for transformation, and I am confident he will be a key contributor in delivering on our commitments and driving growth in a very meaningful way.”
Prior to Accordo, Teboul served as Strategic Partnership Director & Global Services Manager at Vista Entertainment Solutions. His diverse background and depth of knowledge enable him to leverage his strong business management skills with a keen understanding of the technical aspects of the IT industry. Teboul is a former Chairman of the French New Zealand Chamber of Commerce and Industry and has been a French Foreign Trade Advisor for years. Teboul graduated from Benedict School of Switzerland with a Diploma of HE Commerce.
“It is with great excitement that I join this incredible team at Accordo,” said Yann Teboul. “Their reputation for delivering world-class software asset management and compliance services for over 19 years in partnership with some of the largest software companies around the globe is extremely impressive.”
Teboul continued, “what really energizes me are the significant investments the company has made in developing technology solutions that enable customer success as they journey to the Cloud. SMB customers around the globe continually face the challenge of comprehensively understanding, and successfully managing, their IT environment. Accordo provides deep insight into a customer’s IT environment through a rich set of tools empowering them, and their solution partners, to take control and optimize their IT investments which has set Accordo apart from others in the industry.”
About Accordo Group
Accordo Group is a global technology lifecycle management company leveraging big data analytics and innovative technology to help businesses retain and grow their customers. Operating in more than 20 countries around the world, Accordo helps organizations to optimize its technology utilization and increase productivity. Combining the power of business analytics and data science, Accordo makes it easier for organizations to manage their technology assets. A dedicated team of sales professionals, product specialists and technology advisors are on hand to offer assistance and make sure its clients and their partners’ customers receive the most value from their tools while staying informed about new developments that are relevant to their business. For more information, please visit: https://www.accordo.com/ or connect on LinkedIn and Twitter.
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