Accordo Privacy Statement

Last Updated: March 2018

Your privacy is important to us. This privacy statement explains what personal data Accordo collects from you, through our interactions with you and through our products, and how we use that data.

References to Accordo products in this statement include Accordo services, websites, apps, and software. This statement applies to all of Accordo’s interactions with you.

Personal Data That We Collect

Accordo collects data to operate effectively and provide you the best experiences with our products and services. You provide some of this data directly, such as when you create an Accordo account, administer your organization’s account, upload documents to applications, sign up for services or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.

We also obtain data from third parties following your approval of the Terms of Use and data access during registration. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:

  • Software product and service providers;
  • Service providers that help us determine a location based on your IP address to customize to your location;
  • Partners with which we offer co-branded services or engage in joint marketing activities, and
  • Publicly-available sources such as open government databases or other data in the public domain.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.

How We Use Personal Data

Accordo uses the data we collect to operate our business and provide you the products we offer, which includes using data to improve our products and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and product information. And we use data to help show more relevant ads in our own products. However, we do not use what you say in email, chat, calls or voice mail, or your documents or other personal files to target ads to you.

Reasons We Share Personal Data

We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We also share data when required by law (including the investigatory and enforcement powers of the Federal Trade Commission (FTC)) or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights or property of Accordo.

How to Access & Control Your Personal Data

You can view, edit or delete your personal data online for Accordo products. You can also make choices about Accordo’s collection and use of your data. How you can access or control your personal data will depend on which products you use. If you cannot access certain personal data collected online, you can always contact support@accordo.com. We will endeavour to respond to requests to access or delete your personal data within 7 days.

You can always choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from Accordo. You can also opt out from receiving interest-based advertising from Accordo.

Cookies & Similar Technologies

Accordo uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyse how our websites and online services are performing.

We also use web beacons to help deliver cookies and gather usage and performance data. Our websites may include web beacons and cookies from third-party service providers.

You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences with our products.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield

Accordo complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.  Accordo has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

In compliance with the Privacy Shield Principles, Accordo commits to resolve complaints about our collection or use of your personal information.  EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Accordo at:

support@accordo.com

Accordo has further committed to refer unresolved Privacy Shield complaints to Information Commissioner’s Office, an alternative dispute resolution provider located in the United Kingdom or Switzerland (as applicable). If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit www.ico.org.uk or https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection—switzerland.html for more information or to file a complaint.  The services of Information Commissioner’s Office are provided at no cost to you.

Accordo will remain liable if a third party agent processes information in a manner inconsistent with Privacy Shield Principles, unless Accordo proves that it is not responsible for the event giving rise to the damage.

Under certain conditions specified by the Privacy Shield principles, you may also be able to invoke binding arbitration to resolve your complaint.

Notice to End Users

Accordo is not responsible for the privacy and security practices of our customers, which may differ from those set forth in this privacy statement.

If you use an email address provided by an organization you are affiliated with, such as an employer or school, to access Accordo online services, the owner of the domain (e.g. your employer) associated with your email address may: (i) control and administer your Accordo online services account and (ii) access and process your data, including the contents of your communications and files.

Changes to This Privacy Statement

We will update this privacy statement when necessary to reflect customer feedback and changes in our products or services. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how Accordo will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Accordo is protecting your information.

How to Contact Us

If you have a technical, privacy, or support question, please email us at support@accordo.com to learn more about Accordo Support offerings.

We will endeavour to respond to questions or concerns within 7 days.