Last Updated: September 2019
This privacy statement explains what personal data Accordo collects from you, through our interactions with you and through our products, and how we use that data.
Third Party Websites
Personal data is information about an identifiable individual (a natural person), and includes personal information, personally identifiable information and equivalent information under applicable privacy and data protection laws.
References to Accordo products in this statement include Accordo services, websites, apps, and software.
This policy does not limit or exclude any of your rights under the applicable privacy or data protection laws.
This policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. We are happy to provide any additional information or explanation needed. If you would like further information, please contact us at email@example.com.
Users of our SaaS services, apps and software (Users) may collect personal information from individuals (e.g. their employees and customers) and upload, store or process that information to or in that service (User Data).
Accordo collects data to operate effectively and provide you the best experiences with our products and services. You provide some of this data directly, such as when you create an Accordo account, administer your organization’s account, upload documents to applications, register or attend an event organised or hosted by us, apply for a job with us, subscribe to our newsletter or other forms of marketing communications, respond to a survey or fill out a form created or sent by us, or if you otherwise contact us (together, “Services”).
We get some of it by recording how you interact with our products by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.
We may combine the personal data about you that we receive from third parties with the personal data we collect from you directly, or through your interactions with our products.
Accordo may access (which may include, with your consent, limited viewing or analysis) and use the data we collect as necessary (a) to provide and maintain the Services; (b) to address and respond to service, security, and customer support issues; (c) to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; (d) as required by law; (e) to fulfill our contracts; (f) to improve and enhance the Services; (g) to provide analysis or valuable information back to our Customers and users.
Some specific examples of how we use the information:
Accordo will retain your information as long as your account with us is active, to comply with our legal obligations, to resolve disputes, and enforce our agreements.
If you wish to cancel your account or for us to stop providing you services, or if we hold personal information about you and you want it to be removed from our database or inactivated, please contact us at firstname.lastname@example.org.
The data entered, or imported on instruction, by you is stored securely in a database and is only accessible to any person you have authorized to use the service. It is your responsibility to keep your password safe. Accordo and Accordo’s staff do not have access to your password. Accordo support staff does have access to your Accordo account and database – solely for the purpose of providing you with customer service related to your account.
The data we collect broadly falls into the following categories:
Customer Account and Registration Data: This includes information you provide to create your account with us or register for events, webinars, surveys, etc. and may include, first and last name, billing information, a password, email address, company name, occupation, location, and phone number (for example, if you are using two-factor authentication).
Service Data (including Session and Usage data): When you use our services, we receive information generated through the use of the Service, either entered by you, or others who use the Services with you (for example, cloud consumption data, company information including user email addresses from client organization). We may also collect usage and log data about how the services are accessed and used, including IP addresses, location information, language settings, what operating system you are using, unique identifiers and other diagnostic data to help us support the Services.
Third Party Data: We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new prospects for marketing, and provide products and services that may be of interest to you.
Location Information: Other than information you choose to provide us, we do not collect information about your precise location. Your device’s IP address may help us determine an approximate location to ensure content made available to you through our Services or marketing channels is relevant to the city or country you are using your device in.
Device Information: When you use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”).
We may disclose your personal information to:
We may use personal information to let you know about our products and services that we believe will be of interest to you. We may contact you by email, post, or telephone or through other communication channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.
How you can manage your marketing preferences
To protect privacy rights and to ensure you have control over how we manage marketing with you:
We recommend you routinely review the privacy policies and preference settings that are available to you on any social media platforms as well as your preferences within your account with us.
When and how we undertake profiling and analytics
We use performance cookies like Google Analytics to recognize and count the number of visitors/users of our website and to see how such visitors/users move around our website when they are using it.
For more information about how we use profiling and analytics, please see Cookies & Similar Technologies below.
As required by applicable law, we will take steps to keep your personal data safe from loss, unauthorized activity, or other misuse. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks inherent in processing personal data.
You play an important role in keeping your personal data secure by maintaining the confidentiality of any password and accounts used in relation to our products and services. You should not disclose your password to third parties. Please notify us immediately if there is any unauthorized use of your account or any other breach of security.
We operate on a global basis. Accordingly, your personal information may be transferred and stored in countries outside the EU, including New Zealand and the United States of America, that are subject to different standards of data protection.
We will take appropriate steps ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangement are in place to protect your privacy rights. To this end:
You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal information when this is transferred as mentioned above.
Lawful Basis for Processing Personal Data
Our lawful basis for processing (as that term is defined in the GDPR) personal data that we collect, use and disclose depends on the personal data collected and the context in which we collect it.
Generally, we collect personal data from you where we have your consent, where processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, or where processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your interests or fundamental rights and freedoms).
Where we process personal data based on your consent, you may withdraw your consent at any time.
Despite the above, we may process your personal data where such processing is necessary for compliance with applicable laws.
If you have any question about the legal basis on which we process personal data or need further information, please contact us at email@example.com.
Your Rights Under the GDPR
If you are located in the European Union, your rights in relation to your personal data include:
Where personal data is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.
If you would like to exercise any of your above rights, please contact us at firstname.lastname@example.org. If you are not satisfied by the way we deal with your query, you may refer your query to your local data protection authority.
We also use web beacons to help deliver cookies and gather usage and performance data. Our websites may include web beacons and cookies from third-party service providers.
You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences with our products.
We use Google Analytics to collect information about visitors to our website. Google Analytics collects information related to your device, browser, IP address, network location, and website activities to measure and report statistics about your interactions on our website. We use this information to help us manage the performance and design of our website and to improve our website.
Accordo is not responsible for the privacy and security practices of our customers, which may differ from those set forth in this privacy statement.
If you use an email address provided by an organization you are affiliated with, such as an employer or school, to access Accordo online services, the owner of the domain (e.g. your employer) associated with your email address may:
If you have a privacy question, please email us at email@example.com and will endeavor to respond to questions or concerns within 7 days.