Last Updated: June 2019
This privacy statement explains what personal data Accordo collects from you, through our interactions with you and through our products, and how we use that data.
Personal data is information about an identifiable individual (a natural person), and includes personal information, personally identifiable information and equivalent information under applicable privacy and data protection laws.
References to Accordo products in this statement include Accordo services, websites, apps, and software.
This policy does not limit or exclude any of your rights under the applicable privacy or data protection laws.
This policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. We are happy to provide any additional information or explanation needed. If you would like further information please contact us via
Users of our SaaS services, apps and software (Users) may collect personal information from individuals (e.g. their employees and customers) and upload, store or process that information to or in that service (User Data).
Accordo collects data to operate effectively and provide you the best experiences with our products and services. You provide some of this data directly, such as when you create an Accordo account, administer your organization’s account, upload documents to applications, sign up for services or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.
We may combine the personal data about you that we receive from third parties with the personal data we collect from you directly, or through your interactions with our products.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature. The data we collect broadly falls into the following categories:
Customer Account and Registration Data: This includes information you provide to create your account with us or register for events, webinars, surveys, etc. and may include, first and last name, billing information, a password, email address, company name, occupation, location, and phone number (for example, if you are using two-factor authentication).
Service Data (including Session and Usage data): When you use our services, we receive information generated through the use of the Service, either entered by you, or others who use the Services with you (for example, cloud consumption data, company information including user email addresses from client organization). We may also collect usage and log data about how the services are accessed and used, including IP addresses, location information, language settings, what operating system you are using, unique identifiers and other diagnostic data to help us support the Services.
Third Party Data: We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new prospects for marketing, and provide products and services that may be of interest to you.
Location Information: We collect your location-based information for the purpose of providing and supporting the service and for fraud prevention and security monitoring. If you wish to opt-out of the collection and use of your collection information, you may do so by turning it off on your device settings.
Device Information: When you use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”).
Accordo may access (which may include, with your consent, limited viewing or analysis) and use the data we collect as necessary (a) to provide and maintain the Services; (b) to address and respond to service, security, and customer support issues; (c) to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; (d) as required by law; (e) to fulfill our contracts; (f) to improve and enhance the Services; (g) to provide analysis or valuable information back to our Customers and users.
Some specific examples of how we use the information:
Accordo will retain your information as long as your account with us is active, to comply with our legal obligations, to resolve disputes, and enforce our agreements.
If you wish to cancel your account or for us to stop providing you services, or if we hold personal information about you and you want it to be removed from our database or inactivated, please contact us at firstname.lastname@example.org.
We may disclose your personal information to:
You can view, edit or delete your personal data online for Accordo products. You can also make choices about Accordo’s collection and use of your data. How you can access or control your personal data will depend on which products you use. If you cannot access certain personal data collected online, you can always contact email@example.com. We will endeavour to respond to requests to access or delete your personal data within 7 days.
Before taking action, we may ask for evidence to confirm that you are the individual to whom the personal data relates.
As required by applicable law, we will take steps to keep your personal data safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in processing personal data.
You play an important role in keeping your personal data secure by maintaining the confidentiality of any password and accounts used in relation to our products and services. You should not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
We also use web beacons to help deliver cookies and gather usage and performance data. Our websites may include web beacons and cookies from third-party service providers.
You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences with our products.
We use Google Analytics to collect information about visitors to our website. Google Analytics collects information related to your device, browser, IP address, network location, and website activities to measure and report statistics about your interactions on our website. We use this information to help us manage the performance and design of our website and to improve our website.
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
Pursuant to the Privacy Shield, the following points apply:
In compliance with the Privacy Shield Principles, Accordo commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Accordo at firstname.lastname@example.org
Accordo has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction
Accordo is not responsible for the privacy and security practices of our customers, which may differ from those set forth in this privacy statement.
If you use an email address provided by an organisation you are affiliated with, such as an employer or school, to access Accordo online services, the owner of the domain (e.g. your employer) associated with your email address may: (i) control and administer your Accordo online services account and (ii) access and process your data, including the contents of your communications and files.
We will update this privacy statement when necessary to reflect customer feedback and changes in our products or services. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how Accordo will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Accordo is protecting your information.
If you have a technical, privacy, or support question, please email us at email@example.com to learn more about Accordo Support offerings.
We will endeavour to respond to questions or concerns within 7 days.
Lawful Basis for Processing Personal Data
Our lawful basis for processing (as that term is defined in the GDPR) personal data that we collect, use and disclose depends on the personal data collected and the context in which we collect it.
Generally, we collect personal data from you where we have your consent, where processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, or where processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your interests or fundamental rights and freedoms).
Where we process personal data based on your consent, you may withdraw your consent at any time.
Despite the above, we may process your personal data where such processing is necessary for compliance with applicable laws.
If you have any question about the legal basis on which we process personal data or need further information, please contact us at firstname.lastname@example.org.
If you are located in the European Union, your rights in relation to your personal data include:
Where personal data is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.
If you would like to exercise any of your above rights, please contact us via https://www.accordo.com/contacts/. If you are not satisfied by the way we deal with your query, you may refer your query to your local data protection authority.